We can help you think through your critical incident plan, paying particular attention to the human aspects or we can review your existing plan to take account of your employees’ emotional wellbeing. We have created critical incident plans in collaboration with organisations. In addition we can provide a de-briefing service to help evaluate and report on key learning in the event of a critical incident.

Our Approach
Our view is that whilst we are specialists in our field, you are the experts on your business and therefore are in the best position to create a critical incident plan tailored to your organisation. We work collaboratively with you at whatever stage you choose to help you create customised procedures and plans.

We therefore like to meet to discuss the details of your organisation and we may ask questions around the following areas:

• Your main business activities
• The culture and context of your organisation
• Why critical incident plan now?
• Previous critical incidents and organisational learning from these
• Who are the stakeholders
• What expertise currently exists in-house
• Previous training and evaluation of these

It is after we have developed knowledge about your specific organisational needs that we would then make recommendations based on our extensive experience.

Our ongoing monitoring, guidance and support, joint planning and supervision of support managers and staff can dramatically improve outcomes following an incident.

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