Understanding the processes of traumatic stress enables organisations to create a number of in-house strategies for providing support and emotional first aid to their staff in order to ensure a supportive recovery environment and therefore reduce the need for longer-term support such as counselling.  Our well researched model is based on extensive experience and involvement with a broad range of organisations and critical incidents.

The strategy we recommend is designed to build on learning from incidents.  The four phases are:

Part 1 - Overview and the Human Resilience Strategic Model

Part 2 - Pro-active Phase

Part 3 - The Responsive Phase

Part 4 - The Recovery Phase

Part 5 - The Reflective Phase